Sunday, December 21, 2008

Whether to recommend or not...that is the question.

Have you ever recommended something to find out later that it didn't turn out well for the person you recommended the idea or thing to? Well, I am always reluctant to recommend anything but recently I recommended the facility where Mom was to a friend. I also recommended that she and her family go visit un announced several times at different times of the day.

I am happy to say that they followed my advice and finally decided to place thier mother in the same facility. They are happy to know that she is receiving better care than they could provide and that is is extremely happy. The lady just had her 106 birthday at the facility with a big party of family and friends, a large beautiful picture and write up in the local paper, and the family not only praised the facility but thanked me for the recommendation. Whee...sure am glad things worked out well.

What they liked was.....the facility didn't have lingering odors, the patients were encouraged and assisted in going to the dining room to eat and be with other patients, the rooms were cleaned and beds made as quickly as the patients left for the dining room. Patients were bathed regularily and dressed daily and encouraged to wear perfume and jewelry and always look their best. Mom's hair was done regularily and neatly brushed and cared for daily. They had volunteers and employees who did nails and aroma therapy with lotions and creams. Laundry in facilities is always a problems but there are fewer than most here and I was allowed to go to the laundry and look for items or ask if they were in the cleaning process. The lady in charge was caring and quick to label clothing and see that it was returned quickly to the patients rooms. The food was actually good. And prepared and served per patients needs. I could not have asked for more attention paid to Mom's food intake and nutrition.

I have to say that these all are good qualities of a facility and often cause families to leave the patients and not return very often or at all. Mom had a lovely roommate that passed and the aides said they had never seen a visitor since the lady had been brought in. Some said the families just brought them and left them because they were state cared for....but in Mom's case she was a full paying patient. But the care for each was the same. The aides talked to the patients and joked with them, sang with them, and became the patients family. I liked this because Mom felt loved and part of the people there, and she enjoyed the people around her. These are the things I looked for and hope if you are looking for a facility.. that you can find the same.

Of course you have to do your part of checking often, visiting often, talking to the administration, nurses, aidies, and letting them know how much you appreciate the care they are giving your family member. Actual signs of that appreciation in the form of candy, cookies, and other goodies was always appreciated.

1 comment:

Unknown said...

WELL SAID!!!

Caregivingly Yours, Patrick
http://caregivinglyyours.blogspot.com/